Privacy Policy

TimeBack Virtual Assistant takes your privacy seriously, please read below about how we will keep your information safe and how we will use your information.  


On the 25th May 2018, the new General Data Protection Regulation (GDPR) come into effect. Under this new law, European standards in data protection now align with current technology standards. 

This is good news for all individuals who are affected by data processing and shall maintain standards in relation to the security of your personal data.

We will never sell your information or any of your details to any third parties.

Your rights 

You are able to request to access, amend, delete, or restrict the personal information that we hold about you. You can do any of this by emailing  

Where we store your data 

Electronic data is kept on secured computers that are password protected and non-electronic data is also stored securely. 


A cookie is a small file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.  A pop up will appear when you access our website, once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. 

We use traffic log cookies to identify which pages are being used (see the section on Google Analytics below). This helps us to analyse data about webpage traffic and improve our website in order to tailor it to your needs. We only use this information for statistical analysis purposes and then the data is removed from the system. 

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. 

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. 


Google Analytics 

We use a third-party service called Google Analytics to give us information on how users find and use our website. We do this to find out things such as the number of visitors to the various parts of the site. The information collected does not identify a person. 

Mailing Lists 

We may from time to time send you information via email, this is only sent to you if we believe it will be of interest to you and your business, we will never share your information with a third party.  

Changes To This Privacy Policy 

This Privacy Policy was updated 20th September 2019 and will be reviewed regularly and updated if we have any new information to add or if we are required to do so by law. 

Thank you for reading.